Returns & Exchanges
At Tomato Japanese Grocery, we strive to provide the freshest authentic ingredients; however, due to the perishable nature of food, returns are generally limited to damaged or incorrect items. Please inspect your order upon delivery and contact us within 24 hours regarding any discrepancies.
Notify Our Team
Email our customer support team or visit our service desk within 24 hours of receipt with your order number and photos of the items in question.
Verification Process
Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for returns or replacements.
Prepare the Item
Keep the product in its original Japanese packaging; for non-perishable goods, ensure the seal remains unbroken to qualify for a full refund.
Resolution
Once approved, we will issue a refund to your original payment method or provide a replacement item during your next scheduled delivery or store visit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing